Refunds & Returns Policy

Welcome to Theguylook. We specialize in premium kitchenware, including meticulously crafted Bowls, Mugs, and Plates. We understand that items made of ceramic and glass require extra care, and our goal is to ensure your shopping experience is as transparent as the quality of our products. This policy outlines our commitment to your satisfaction regarding returns and refunds at Theguylook.

1. Conditions for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, and in its original protective packaging. Since our products (mugs, plates, and bowls) are used for food consumption, we cannot accept returns for items that have been used for sanitary reasons. For more details on our business values, visit our About Us page.

2. Initiation Process

To start a return, you must contact us at support@theguylook.shop. Please include your order number and clear photos if the item is damaged. Once approved, we will send you a pre-paid shipping label via email with instructions on how and where to send your package. If you have general questions, feel free to check our FAQs or visit our Contact page.

Note: Items sent back to us without first requesting a return will not be accepted. Please review our Terms & Conditions for further details on service agreements.

3. Handling Specific Issues

3.1 Damage during Shipping

Ceramic bowls and plates are fragile. If your order arrives broken or cracked, please do not worry. Simply email support@theguylook.shop within 48 hours of delivery with a photo of the damaged item. We will ship a replacement immediately or issue a full refund at your request. You can check the status of your current order on our Order Tracking page.

3.2 Change of Mind

If you decide the design of the mug or the size of the plate doesn't fit your kitchen decor, you have 30 days to request a return under our Return & Refund Policy. We provide the return shipping label for free, ensuring you have no risk when shopping with us.

3.3 Defective or Incorrect Items

If you receive a defective item (e.g., uneven glaze, structural flaws) or if we sent the wrong product, we will take full responsibility. If you need to modify an order before it ships, please visit Cancel & Change Order.

3.4 Packages Not Received

If your tracking status shows "Delivered" but the items are missing, or if the package is lost in transit, please contact us. We will work with the UK courier services to locate your order. For more info on how we ship, see our Shipping & Delivery policy.

4. Shipping Address for Returns

All authorized returns must be sent to our physical location in the UK:

5. Refund Timeline

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. For information on accepted payments, please see Payment Methods.

• Inspection: Usually takes 1-2 business days after receipt.
• Refund Processing: The credit will be sent to your bank within 7 business days.

6. Missing Refunds

If you haven’t received a refund after 10 business days, first check your bank account again. Then contact your credit card company. If you still have not received your refund, please contact us at support@theguylook.shop.

7. Legal & Intellectual Property

We respect legal standards and your privacy. Please consult our Privacy Policy, Cookie Policy, and our Disclaimer. For issues regarding content and rights, please visit our DMCA, Intellectual Property Claim, or Disclaimer pages.

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Theguylook Customer Support
Email: support@theguylook.shop
Address: 16 Hanbury Road, Norton Canes, Cannock, WS11 9TT, United Kingdom
Committed to providing quality kitchenware for your home.